At SSS Enterprises, we are committed to supplying quality packaging products and providing reliable service to our business customers. This Return & Refund Policy explains how return, replacement, and refund requests are handled for products purchased from us.

1. Return Eligibility

Customers are requested to inspect products upon delivery and notify us promptly if they identify any of the following issues:

  • Products received are damaged during transit.
  • Products received are defective or unusable.
  • Products delivered do not match the confirmed order specifications.
  • Items or quantities are missing from the confirmed order.

All requests will be reviewed based on the order details, product condition, supporting evidence, and applicable law.

2. Reporting Damaged or Incorrect Products

If you receive damaged, defective, or incorrect products, please contact us within 48 hours of delivery, wherever reasonably possible.

Please provide the following information:

  • Order or invoice number.
  • Product name and quantity affected.
  • Clear photographs or videos showing the issue.
  • A brief description of the problem.

We recommend retaining the original packaging until the issue has been reviewed.

The 48-hour reporting period is intended to help us investigate delivery and product issues promptly. It does not limit any mandatory rights available under applicable law.

3. Non-Returnable Products

Due to the nature of our packaging business, certain products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise covered by applicable law.

These may include:

  • Custom-printed or personalized packaging products.
  • Products manufactured according to customer-specific specifications.
  • Products approved through a customer artwork or sample confirmation process.
  • Used, altered, or damaged products where the damage was caused after delivery by the customer.
  • Products returned without prior authorization, except where applicable law provides otherwise.

Any restriction on returns will be applied subject to applicable law and the circumstances of the claim.

4. Custom Printing and Branded Products

For customized products, customers are responsible for checking and approving artwork, logos, text, colours, dimensions, and other specifications before production begins.

Once production has started, cancellation or changes may not be possible.

If a customized product has a manufacturing defect or materially differs from the specifications approved by the customer, please contact us for review. Eligible claims will be handled in accordance with the agreed order terms and applicable law.

5. Return and Replacement Process

To request a return or replacement:

  1. Contact SSS Enterprises through the contact details provided on our website.
  2. Share your order details and explain the issue.
  3. Submit photographs or other supporting information, if requested.